PTDA offers employee training program

July 1, 2011
Improving the customer service skills of employees is now easier and more affordable due to a new training module from the Power Transmission Distributors

Improving the customer service skills of employees is now easier and more affordable due to a new training module from the Power Transmission Distributors Association (PTDA) — Quality Customer Service Workshop: An In-House Employee Development Program. The module is a do-it-yourself workshop to be presented by a company leader to employees in as little as 10 hours. The program includes real-life situations as well as problem-solving exercises. Conveyor belt manufacturer Flexco, Downers Grove, Ill., donated the workshop's original material to the association, which was then tailored to meet the needs of distributors.

The workshop teaches a collaborative approach to customer service, with emphasis on listening and responding in a style most appropriate for each customer. The new training literature comes in a binder and includes a CD and step-by-step facilitator's guide. The CD allows users to customize the program to incorporate their company's information and print out as many copies as needed. A 42-page participant's workbook details specifics about each activity and includes space for notes.

A sample workbook chapter and table of contents are available on the PTDA website for free download. The workshop costs $44.95 for PTDA members and $134.95 for non-members. For more information, visit ptda.org/qualityservice or call (312) 516-2100.

Sponsored Recommendations

June 27, 2025
Ensure workplace safety and compliance with our comprehensive Lockout/Tagout (LOTO) Safety Training course. Learn critical procedures to prevent serious injuries.
June 27, 2025
Join our expert webinar to discover essential safety control measures and best practices for engineering a truly safe and compliant industrial environment.
June 25, 2025
An innovative aircraft with electric drives combines the best of both worlds. The cross between drone and helicopter could mean significantly faster and more efficient air emergency...
June 25, 2025
Effective when other materials fail, ceramics are particularly suitable for applications requiring wear and chemical resistance, sliding characteristics or biocompatibility. Discover...

Voice your opinion!

To join the conversation, and become an exclusive member of Machine Design, create an account today!